Friday Morning at the Hairdressers

I'm on holiday today, and decided to head to the hairdressers before making the journey to Marche.
It seems that Friday morning might be the time when people go to the hairdressers in Florence. It being a work day, I expected that the place would be quiet. In fact, as I went in, it felt more like a hair factory than anything else! The place was packed, and full of women being pampered, preened and perfected before the weekend.
After the horror of the last time, I decided not to return to Ciro, but instead googled hairdressers in Florence and picked one at random that seemed to have been around for a long time and had good reviews.
The experience is still nothing like Hong Kong, although the prices were pretty much the same. It feels much more like a production line!
I sat on the sofa and waited for the nameless woman who came and washed my hair. No consultations here. And once the drips had been wiped away from the ends of my hair another nameless woman arrived and asked me what I wanted to do with my mop.
Explaining a little that I was thinking to have it cut shorter, she agreed, and, before I had time to blink, whipped out a razor and slashed off about 6 inches.
No going back from here then!
But when it was all done it looked a million times better, and it was a happy customer who headed for the cash desk at reception.
The bill, when it arrived, was highly specific. It turns out that I paid extra for the cut, the wash, the shampoo, the conditioner, the hairdrying etc etc. At the end the prices were high but not over Hong Kong levels, but it took a lot of strength not to feel ripped off for the fact that I had to pay 20 Euros for the blow dry after the wash and cut. An all-inclusive price - even if it was the same - would have seemed less shocking!
I asked the name of the stylist - Tiziana - who had scraped me into shape. She told me that I needed to do ??????? the next time I came. Which made me realise that I still need to do an intensive study of hairdresser terminology in my adopted language - no idea what she was on about! But I guess I will see when I go back again.